What do you do if you just can't run?  This happens to a lot of us.  Maybe you're training wasn't enough to run the marathon, or you're actually looking to bump up to a 10k from a 5k.  Check it out:


Cancellation

Unfortunately, you can't cancel your run with a refund. You'll be forfeiting your bib at it's full value. BUT, here's what you can do. You can defer your bib to another race, downgrade or upgrade to another block within the same race (e.g., downgrade from a 10k to a 5k), or you can transfer it to another runner.


Transfer to another race

Most runners use this option when they're just not ready and the event is coming soon. Or sometimes, the runner has unexpected events that prevent them from running. AS LONG as you're within two weeks of your registered event, you can defer it to another NeoEndurance race (if the option exists for the race), even in another state. You can even defer it to the next year event in your area.

Transfer Here


Transfer to another runner

Can't run the race but you want someone else to take it? Transfer your bib. This option ensures that your bib gets used and someone gets to have fun! There is a $10 processing fee for bib exchanges.

Transfer your bib


Downgrade or Upgrade

Are you feeling saucy? Think you can take on something longer? Then upgrade to the next higher block. You'll need to pay a $10 processing fee, and the difference in event fees, but your challenge meter will get a lot higher. On the other hand, if you're not ready and your training hasn't prepared you well, downgrade to the next lower rank.

Change Blocks